Getting Serious About Results and Payoffs : We Are What We Say , Do , And Deliver

The new era we face is defining and achieving useful results for all stakeholders: including both internal and external partners. And we must prove the value we add in terms of empirical data about what we deliver, what it accomplished, and what value it added for all stake-holders (not just the value it added to our team, our department, or our organization, but to the entire system of internal and external partners). We can no longer get away with “feel-good” discussions of how we increased efficiency or effectiveness of processes that may or may not add value to all our clients, our clients’ clients, and society.